2014/08/30
 
 

Shipments

 

We offer a variety of shipping methods for your order. Once your order is shipped, we'll notify you via email, informing you of the tracking number so you always know where your order is. Below is a list of common shipping questions.

 

Choosing a Freight Method

When will my order be shipped?
When do you ship orders received on Saturday or Sunday?
Do you have Saturday delivery?
What freight methods are available?
What are my choices for backorder preferences?

International Shipping

Do you ship outside of India?

Special Handling and Charges

What should I do if product is damaged in shipment?

Using Order Notes

What are order notes?
Where will my notes appear?

 

When will my order be shipped?

Your order will ship the same day when you meet the cut-off times specified below. These cut-off times are guaranteed Monday - Friday (excluding holidays) for orders shipped within the contiguous India. Orders received on Saturday and Sunday will be shipped on the next business day.

Order Entry Cut-Off Time Shipment Method
4.00PM (IST) UPS Newark
6:00 PM (IST) UPS Newark
Next Day
1:00 PM (IST) UPS Singapore
6:00 PM (IST) UPS UK

 

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When do you ship orders received on Saturday or Sunday?

Orders received on Saturday or Sunday will be shipped the next business day.

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Do you have Saturday delivery?

No, not at this time.

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What freight methods are available?

We offer you numerous carrier method options. Below are guidelines you can follow to select the most economical method for your order.

For urgent delivery, select premium delivery method. We work with UPS to deliver your order quickly.

  1. From UK - UPS, UTI and UPS-SCS
  2. From SG - UPS
  3. From NW - UPS, UPS-SCS

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What are my choices for backorder preferences?

For backorder preferences, you may choose from the following:

  • Backorder allowed - We'll ship in-stock items immediately and place any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.
  • Ship order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one shipment.

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Do you ship outside of the India?

No. At this moment we do not ship outside India

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What should I do if product is damaged in shipment?

Our merchandise is carefully packed for shipment by our distribution centers, or is prepackaged by our suppliers in compliance with carrier requirements. However we realize that shipment damage may occur in spite of these precautions.

Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, notify the driver of all the items involved. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, have the driver write a detailed description of the damage on both copies of the freight bill, and have the driver sign the freight bill. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately report it to the carrier. Please do not dispose of any containers or packing material before any carrier inspection.

Please note: You must file any claims, with supporting documentation, in accordance with the terms of the carrier responsible for your delivery. Failure to do so will result in the carrier refusing to honor the claim. For your protection, our billings include insurance for damage or loss in transit.

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What are order notes?

Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the shipping page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

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Where will my notes appear?

Order notes will appear on all correspondence regarding your order for use by you and your company.

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